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Program Introduction Letter
What is drop ship?
Drop ship is a service that we offer to other websites in that they list our products for sale, make the sale to their customers, and then have us ship the product directly to the customer. This prevents the web store owner from having to carry inventory or having a large outlay of cash in order to start or run their store.
Do I have to be a business to purchase from you?
No, you do not have to be a retail business or have a Federal Tax ID number to purchase products from our company. However, we do recommend that you check with any and all local and state offices if you feel you may need to acquire a business license or Sales Tax ID number. All states and municipalities work independently and have their own regulations to follow. We cannot guide you in this area. A great place to start may be your local government. Most states have a Small Business Administration that can be very helpful.
How do I set up a drop ship account with you?
To set up an account you need to fill out the drop ship application (use the link at the left side of this page AFTER you have read these FAQs and the letter explaining our terms and service agreement.
We are very serious about the web sites that our products are associated with and will be approving only those that we feel will fit in with our product line. Please read the guidelines set forth below BEFORE submitting your application.
Please note: Due to the number of requests we have had for drop ship accounts the following guidelines are in place as of 3/1/2003 - 2011:
Can I sell your products on eBay or other Auction sites?
What if I want to carry inventory and ship directly to my customers?
Certainly that is an option. If this is the case, you might want to consider purchasing from our Wholesale section or joining our work at home program. If you own a store, you may purchase at wholesale. Otherwise, our work at home program is for you.
If you wish to gain access to the wholesale section, go here and register. If you have already registered and can't remember your password, Click Here to send an email to Customer Service and we'll send it to as quickly as we can.
How do I place my drop ship orders?
Simply go to towelbuddies.com/dropship. You will be asked for your username and password (which is provided to you at the time you register). Enter that information. Once you are in the drop ship section of the web site, follow the appropriate links and shop away!
Make sure you place your information in the Sold To section and your customer's information in the Ship To section of the order.
What if I have forgotten my password?
If you have forgotten your password to access the drop ship section of the web site, simply email Customer Service and we will send it to you as soon as possible.
Do I have to charge sales tax from my customers?
Unfortunately, this question would have to be addressed by the government of the state in which you reside. We do have to charge 6% sales tax on all shipments to all residents of Georgia and do so accordingly. As far as selling to buyers from your website, this may or may not be the case. You local Department of Revenue is a great resource for specific information on this subject. Do an internet search for that office.
Will I be responsible for returns on damaged or misdirected merchandise my customer may receive?
As far as your customers are concerned, you are the person from which they made their purchase. And you should do all in your power to keep your customers happy. We certainly do stand behind all of our products and shipments. If you need to issue a return or refund, get in touch with us and we will help you deal with your customer appropriately.
Do you charge a fee for drop shipping to my customers?
How can I pay for my merchandise? What types of payments do you accept?
You can pay for your order via PayPal, or you can use your Mastercard, Visa, American Express or Discover card. You may also pay by check, but we will not ship the order until your payment has been received.
Payments made by check must be received within 10 days of order receipt or the order will be discarded. Also, returned checks will result in a $25.00 return check fee and we IMMEDIATELY turn returned checks over to collection if we are unable to collect from you on our first attempt.
How do I know when my merchandise has been shipped and if my customer has received it?
As soon as your customer's order is shipped, you will receive an email from us. It will give you the order #, customer's name and shipping date along with either the USPS delivery confirmation number (in the case of Priority Mail shipments) or the UPS tracking number (in the case of UPS shipments). You may then contact your customer if you so desire.
How do I calculate shipping charges to my customers?
You can choose to base your shipping charges on our shipping table (the fees we charge you) or you can charge different fees. That is entirely up to you. Our shipping charges are located here.
Can I check to see if a product is in stock before I advertise it for sale?
All regular retail and drop ship orders are shipped within 3 business days. Many items are in stock and many are made to order. Regardless, if an item is out of stock and cannot be delivered within those 3 business days, a notation will be made on the ordering page or the item will be removed from the web site.
Is there a set retail price I must charge my customers for your products?
No. This is your business and you may charge whatever price you want. However, we do have suggested retail prices that we recommend you charge. You may NOT place an item on eBay (or any other auction site) and set the opening bid at less than suggested retail. Other than that, there are no pricing limitations. We do have advertising restrictions, however. You may NOT advertise a specific "TowelBuddies Sale" with a certain discount percentage in the advertisement. You may advertise a TowelBuddies sale in general or you may advertise a % discount if it is a company authorized sale.
How will my customers know that the products I order are from my company and not from TowelBuddies.com?
When we ship products, the return address on the shipping label has our address, but your company name. We enclose a packing list (without pricing) that has your company name and any contact information/logos that you provide us for this use. We do prefer to put our return address on the packing list as well, so that returns are sent back to us, but we will put yours if you would prefer.
I'm confused about how I pay for my merchandise once I order it. How does your shopping cart work?
The process is very simple. As you add items to your shopping cart, you will be given the opportunity to continue shopping or check out. Each ship to address requires a separate order. When you check out, you will select your payment method and complete the order.
Make sure that your name and contact information is in the Sold To section of the order and your customer's information is in the Ship To section.
Rest assured, we will NOT attempt to contact your customer directly. It does us absolutely no good to try to take customers away from you. We would then lose you as a customer. Does it make sense to make a little more money on a single sale or lose a customer that places multiple sales???
What is your guarantee on each item?
We guarantee our products 100% and offer a 30-day unconditional money back guarantee. If items are received by the customer in less than perfect condition, we will pay for return shipping and either refund you (you, in turn refund the customer) or offer a product exchange.
If a customer wants to return for any reason other than damaged merchandise, we will refund you (and you, in turn, refund the customer) or exchange the product, but we do not pay for return shipping to get the product back to us and the customer must pay for the shipping of the new item back to them.
We expect that you will honor our 30-day unconditional guarantee. If you misrepresent TowelBuddies or fail to honor a customer request for exchange or refund on damaged product or requests that fall under the 30 day period, your drop ship privileges will be revoked immediately.
Will I have access to my order history and customer data?
No. It is your responsibility to keep track of your customer data. Customer information is very valuable. You should use this information to market to them. We can, on request, provide limited information on a few occasions. However, if requests become habitual we will no longer be able to do this for you.
How do I obtain the pictures and descriptions for my website?
Use the download link to the left to download a .zip file with all product information. You can also get images directly from the web site.
I'm always concerned about the security of my credit card data. Is your website secure, and who processes your credit card transactions?
We take security very seriously. Our shopping cart is very secure and we do not store credit card numbers at any time in any way on the computer. We will store credit card numbers when requested, but they are stored on paper files in a locked file cabinet in a locked office in a locked building. There will be no electronic fraud generated from our site!
Do you ship Internationally? Furthermore, I live outside of the United States. Can I still offer your products for sale on my website?
We do not ship Internationally, however we do ship to Canada, though shipping charges are slightly higher. You may offer our products if you live outside the US, but again, we do not ship internationally.
Do you require a minimum order amount or can I just purchase one item at a time for my customers?
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